STEVIE AWARDS
Gold - Achievement in Technology Innovation - 2025 - Wave iX Suite
AI IS ONE THING.
Your customer is
every
thing.
Don’t disrupt good CX with bad AI.
From AI to Humans, ibex
delivers seamless
end-to-end customer experiences.
How to Integrate & Deploy Customer Ready AI Agents at Scale
Read this Article
CUSTOMER
Product Of The Year Award - 2025 - Wave iX Virtual Agent
GENERATIVE AI PRODUCT OF THE YEAR
2024 - Wave iX Translate
NETTY AWARDS
Tech - Best CX Innovation - 2024 - Wave iX Suite
CUSTOMER
Experience Innovation Award – 2024 - Wave iX Translate
The CX industry is littered with failed
tech-first AI implementations.
At ibex, we start with the customer
journey. We deploy AI built
on
deep CX insights –
and we're here to help.
100%
Integration with your entire tech stack.
6 Weeks
Launch in as quickly as 6 weeks with immediate results.
60%
Real Containment for key high-volume campaigns.
100%
Success-Based Pricing.
Pay on resolution. Not volume.
Pay on resolution. Not volume.
SOLUTIONS THAT ACTUALLY SOLVE PROBLEMS
Deliver seamless customer interactions, from virtual agents to human agents.
AI Routing & ID
Optimize initial contact Identify the customer, understand their intent, and route them to the right human or AI agent with full context.
Virtual Agent
Automate interactionsOffload straightforward inquiries to AI call agents so that humans can focus on the complex.
AI Translation
Eliminate language barriersInstant, real-time translation for agent and customer, across any channel, including voice-to-voice.